Driven by a shared passion for animal welfare and community, learn about how founders Javier and Rafael transitioned from working for large veterinary groups to establishing their own independent vet clinic. We will explore the reasons behind choosing Bexleyheath, the unique dynamics between the founders, and the exceptional team that makes NoviVet a warm and inviting space.
After working at different veterinary practices for many years, the idea of opening a practice together was born in 2013. Seven years later, Javier and Rafael began building NoviVet, an independent veterinary clinic in the heart of Bexleyheath, a neighbourhood they’ve grown to know and love.
Though Javier has never practised in Spain, his move to the UK was a turning point. Rafael decided to stay after planning only a few years abroad, resulting in a 17-year journey. This experience broadened their understanding of veterinary care, especially the fact that pets are considered family members here, a sentiment they both share.
Javier’s and Rafael’s professional journeys are similar in many ways, with a lot of overlap in skills and expertise. While both share a rigorous work ethic, high standards and a unified goal of providing exceptional pet care, their personalities couldn’t be more different. They are often mistaken for brothers, evidence of their close relationship and how they work together.
Why Bexleyheath?
The decision to open the clinic in Bexleyheath was driven by more than being comfortable in the area. The founders knew the community, understood local pet owners’ needs and wanted to give back.
Javier’s and Rafael’s ambition for NoviVet is to create a warm and familiar atmosphere where clients feel understood and confident that their pets are in good hands. In practical terms, this involves understanding the needs of their patients and the expectations of their owners. There is no one-size-fits-all solution. They are known for providing clients with information about various treatment options, so they can better support them in making the best decisions for their pet’s health.
The Faces of NoviVet
All team members share the same passion for animal welfare and are committed to delivering the best possible care. Javier and Rafael were fortunate enough to know or have worked with some of these talented individuals, while others were highly recommended by trusted colleagues. As a result, neither of the positions at the practice had to be advertised.
The team compliments the warm approach to patients and their experience with the adoption of new technology and treatments. NoviVet offers some less common services like keyhole surgery as they are less invasive and promote quicker recovery for the patients.
The team often stresses that the most rewarding part of their work is seeing the positive impact they have on the lives of pets and their owners. Every recovery, every successful treatment, and every happy animal that walks out of the clinic reinforces why they were brought together at NoviVet.